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Shipping Terms & Conditions
Please Read Carefully
We are not responsible for any delays in shipment. Customer is responsible for any address errors, unclaimed packages, or shipments that are returned to the sender. No refunds or exchanges.
Incorrect Address
Please be sure to double check your address, as we cannot be responsible for incorrect addresses, including suite numbers, apartment numbers, or missing information. If your package was sent to the incorrect address, please continue reading below
Address Changes
While we will make all reasonable efforts to update addresses, all requests for address changes must be made prior to your package being shipped. Once a package has been shipped, we can no longer change the address.
Shipping Costs
Some countries may require additional information from you in order to complete your delivery.
You, as recipient of your order are responsible for including all the correct contact information on your order. You may also be responsible for additional duties and taxes, so keep this in mind before purchasing. You, as the customer, are responsible for any additional duties, taxes, or fees added by customs. Orders placed in Europe will be shipped from Austria. Orders in the US will be shipped from US.
Delivered But Not Received
If your package shows as delivered - based on the tracking - but you do not have it in hand, it will be assumed to be lost or stolen and you can then request the lost or stolen replacement option
Damaged Prints
If your package and print/s has unfortunately been damaged in shipping, we can help. You will need to provide us with photos of the damaged package, damaged print/s, and let us know what print numbers you received. These images will need to be provided prior to any replacement being sent out. Once we receive the proof of the print being destroyed, we'll work with you to send out a replacement.
Returned Shipments
You, as the recipient, are responsible for any packages that cannot be delivered and - in turn - get sent back to the printing facilities. If the package is received back in good condition (no damage) we can ship it back out, however you will be responsible for the return shipping cost & the cost to reship the package. For this reason, please be sure to double check your address before purchasing. Also, prints that are returned, but are damaged in the process, will have an associated reprint cost as well.
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